Privacy Policy

Information we collect

When you send a project inquiry through the website, we receive:

• your name and email address;
• company or brand name (optional);
• the services you are interested in;
• the project details you choose to share;
• a budget range (optional).

When you contact us directly — by email, phone, WhatsApp or Instagram — we receive the information you choose to share in that conversation.

Technical information: our hosting infrastructure processes standard request data (such as IP address, browser type and time of request) to deliver the website. The inquiry form uses an IP address from the request to apply a basic rate limit against repeated submissions. We do not use analytics, advertising pixels or tracking cookies on this website.

Please do not send sensitive information (such as financial account or health details) through the form.

How we use information

• to read and respond to your inquiry and prepare a proposal;
• to communicate with you and deliver agreed services if you become a client;
• to protect the website and form against spam and abuse;
• to meet legal obligations.

Sending an inquiry does not subscribe you to marketing emails. We would only send promotional messages with your separate permission.

How inquiries are processed

Form submissions are validated on our server and delivered by email to our business inquiry inbox through our email delivery provider. The website itself does not keep a database of submissions; inquiries are kept in our business email.

Service providers

We rely on service providers that process information on our behalf only as needed to provide their service, including website hosting, email delivery (Resend) and business email. If you contact us through WhatsApp or Instagram, those platforms (Meta) process your messages under their own privacy policies. When you become a client, project tools used for your engagement are described in your project agreement. We do not sell your personal information.

Cookies and similar technologies

This website does not set cookies for analytics or advertising. It uses one temporary browser-session entry (fenix:return-y) to restore your home-page scroll position when returning from Work or The Fenix System, and one first-party local storage entry (fenix:language) solely to remember a manual language selection. Browser language is detected in memory without tracking. See our Cookie Policy.

Retention

We keep information only as long as needed for the purposes above. Inquiry emails and related correspondence are kept for up to 12 months after our last exchange. Personal information in client projects is kept for up to 12 months after the engagement ends, unless a documented contract or applicable law requires a longer period.

Your choices

Depending on where you live, you may have rights to access, correct or delete personal information we hold about you, or to object to certain uses. To make a request, email info@fenixmarketsolutions.com. We will respond within a reasonable time.

Security

The inquiry form is handled on the server and this website is served over HTTPS. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This website and our services are not directed to anyone under 18, and we do not knowingly collect their information. If you believe a minor has contacted us, please let us know and we will delete it.

Third-party links

The website links to client websites and to third-party platforms. Their content and privacy practices are their own; please review their policies.

Changes to this policy

We may update this policy as the website or our services change. The effective date above shows the latest version.

Contact

Privacy questions or requests: info@fenixmarketsolutions.com